Privacy Policy

norfolkcottageholiday.com takes the protection of your privacy very seriously.  This Privacy Policy explains how we use any personal information that we collect about you.

How do we collect information about you?

We obtain information about you when;

• You make a booking to stay in a cottage advertised on norfolkcottageholiday.com
• You enquire about our cottages directly via email.
• You make a payment on our website (we do not obtain financial information, this is stored securely within our payment processing system, we can only see your name, address, email address and phone number.)
• You complete and submit the enquiry form on our website.

The information collected will generally be obtained directly from you.

What type of information do we collect about you?

For our professional services, the information collected may relate to your personal circumstances, for us to provide the service that we have been engaged to undertake. For example, we may record your name, address, telephone number and email address.

Why do we need to collect and use your personal data?

Our primary lawful basis for processing your personal data is to perform the services you have engaged us for as an agent, and for booking a holiday cottage via norfolkcottageholiday.com

The information that we collect is essential for us to be able to carry out the agreed service.  Without collecting personal data we would not be able to carry out our obligation to you as an agent.

We need to obtain this data to process and confirm your booking, communicate with you prior to your holiday, and to contact you regarding customer satisfaction.

We will also use this data to notify clients of any news that we feel is relevant to our duty of care (for example, changes in travel or parking arrangements for your stay.)

We also use this data to contact you regarding future events or offers which may be of interest to you.

You can unsubscribe from our emails at any point by emailing [email protected]

How will we use the information about you?

In general terms, and depending on which services we are engaged to deliver, we may use your information to;

• Contact you by post, email or telephone.
• Verify your identity where this is required.
• Understand your needs and how they may be met.
• Maintain our records.
• Complete our agree services.
• For operational reasons, such as to monitor payments.
• Obtain feedback.
• Investigate complaints.
• Market our business.
• Improve our services.

Who might we share your information with?

In order to deliver our services to you, it is not necessary for us to send your details to any third parties.  We will not share your information with any company or individual outside of norfolkcottageholiday.com.

How long do we keep hold of your information?

In principle, your personal data should not be held for longer than is required under the terms of our contract for services with you. However, we reserve the right to retain data for longer than this where we consider it is in your interest for us to do so. For example, informing you of future events and offers which may be of interest to you.

You can request that we remove your details from our records at any time by emailing [email protected]

Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best efforts to ensure its security on our systems. Your data will be processed and stored within the UK.

Your rights

Access to your information

You have the right to request a copy of the information that we hold about you.  If you would like a copy of some or all of your personal information, please contact us at [email protected]

Correcting your information

We want to make sure that your personal information is accurate, complete and up-to-date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information

You have the right to request deletion of your personal data. We will comply with this request.

Restricting how we may use your information

In some cases, you may ask us to restrict how we use your information. This might apply, for example, where there is no longer a basis for us to use your personal information but you would like us to maintain records that you attended a course(s).

Changes to our Privacy Policy

We keep this Privacy Policy under regular review and will place any updates on our website.

Contact Information

If you have any questions about our Privacy Policy or information we hold about you please use the following contact details.

Email Address (general and opt-outs): [email protected]